Privacy statement
Updated 25.02.2025
PRIVACY POLICY
Processing of Personal Data in VOFFii
Appn AS v/VOFFii processes personal data as part of our operations.
Our processing of personal data as the data controller is based on our business activities and objectives. Below, you will find information about the personal data we process, the legal basis for the processing, the purpose of the processing, the duration of the processing, and more.
If you have any questions or would like to learn more about our data processing, please contact us – see contact details below.
1. Data Controller
APPN AS is responsible for VOFFii’s privacy policy. In VOFFii, Elisabeth Østby is the data controller, meaning she determines why and how personal data is processed as described below.
Contact details for the data controller:
Address: Furusethgata 5, 2052 Jessheim
Email: elisabeth@voffii.no
Phone: 40845994
Organization number: 927168489
2. Why We Collect Personal Data and What Information We Collect
When you register a profile via VOFFii, various data is collected that you voluntarily provide, and your IP address is recorded for security reasons.
All processing of personal data complies with applicable data protection regulations, including the Personal Data Act and the General Data Protection Regulation (GDPR).
«Personal data» refers to any information that can be linked to a physical person (referred to as «data subject»).
«Processing» refers to any action performed with personal data, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, or other forms of making available, comparison or linking, restriction, deletion, or destruction.
Types of Data Processed:
We process contact information provided by customers during profile registration.
We store profile information that describes users to others, pictures, and galleries added to profiles, as well as communication with other members.
If you have given consent to use location services, your location at the time of app use may be stored.
Purpose of Processing:
To provide the services described in our agreement with you.
To present content tailored to your preferences.
Data collected during registration may be used to target marketing campaigns.
Marketing may be delivered via News in the app, push notifications, SMS, newsletters, and emails from VOFFii or partners, only if you have given consent.
If you allow it (Show/Hide Me on Map), the app collects your location within a specified radius to display on the dog map. An algorithm ensures that your exact location is never revealed.
Dog profiles are automatically displayed unless you actively choose to hide your dog on the map.
Human profiles are hidden behind dog profiles, but friend requests can be sent through the dog profile.
If you work with dogs, your profile will automatically be visible on all public platforms in the app (including the dog map), unless you actively choose to hide it. This is considered beneficial for reaching more people with your services. New users are asked about this during registration.
We collect email addresses to send relevant information and offers from VOFFii and partners that we believe are relevant to users. A user must actively opt-in during registration or service use.
Sharing with Third Parties: We share personal data with selected third-party providers to enhance our services, including analytics tools, marketing partners, and technology providers. Data sharing occurs only with your consent, which you provide by accepting our terms upon registration or updating your preferences in the app.
Legal Basis for Processing: GDPR Article 6(a) and (b) – meaning that processing is based on your consent or necessary for fulfilling our agreement with you.
Data Collection Sources: Information is collected from you or others (e.g., IP address).
Data Retention: Data is stored as long as you are a member of our services. We take all precautions to ensure data security and safely delete information when membership ends.
Your Rights:
As a data subject, you have the right to:
Request access to the personal data we have about you.
Request correction or deletion of your data.
Request restriction of processing.
Object to processing based on our legitimate interest.
Obtain a copy of your data (data portability).
You can exercise your rights by contacting us at elisabeth@voffii.no.
Transfer to Third Countries:
If we transfer your personal data to countries outside the EEA, we ensure that there are sufficient safeguards in place in accordance with GDPR, such as using the EU’s standard contractual clauses.
Cookies We use cookies to improve the user experience and collect anonymous statistics. You can manage your preferences in the app settings.
Security We employ technical and organizational measures to protect your personal data from unauthorized access, alteration, dissemination, or destruction.
Communication and Contact We process personal data of those who contact us to respond and document communication. This applies to all forms of communication, physical and digital, written and oral.
In such cases, we process names, phone numbers, email addresses, and any personal data included in the inquiry, including history/logs of communication.
The processing of data is based on our necessary legitimate interest in handling personal data related to the above (see GDPR Article 6(1)(f)). We have assessed that our legitimate interest in maintaining external communication and documenting our business activities, as well as responding to inquiries, outweighs privacy concerns.
Providing personal data is voluntary, but necessary for us to respond to inquiries.
We process the information until we determine that no further follow-up is required, typically for one year.
Recruitment When recruiting for new positions, we process CVs, applications, references, interview notes, and assessment results, all of which may contain personal data.
The legal basis for processing personal data in recruitment is that the processing is necessary to take steps before entering into an employment contract (GDPR Article 6(1)(b)).
If we conduct checks beyond contacting provided references, such as searching historical records, personal data is processed based on our legitimate interest in ensuring the right candidate for the position (GDPR Article 6(1)(f)). For the latter, we have assessed that our legitimate interest in hiring outweighs individual privacy concerns.
We encourage applicants not to include special categories of personal data, such as health, religion, political opinions, or union membership, in their applications.
Personal data is deleted as soon as recruitment is completed, unless the applicant has consented to longer storage.
Retention and Deletion of Personal Data We store personal data for as long as necessary for the purpose it was collected and delete data in accordance with legal requirements.
For example:
Data based on consent is deleted if consent is withdrawn.
Data processed to fulfill a contract is deleted once the contract is completed and all associated obligations are met.
Data processed due to legal obligations is deleted as soon as the obligation no longer applies.
Disclosure of Personal Data We do not share your personal data with others, if you have not given consent to this, unless there is a legal basis, such as an agreement with you or a legal obligation requiring disclosure.
We use data processors to collect, store, or process personal data on our behalf. In such cases, we have agreements in place to ensure data security at all levels of processing. Our current data processors include:
PIXEL STUDIO AS (Org. no. 914811929) – App development and database access.
ByteCapital Ventures (Org. no. 931367269) – App development and database access.
All personal data processing takes place within the EU/EEA.
If, in any case, we use providers or process personal data outside the EEA, the transfer and processing will occur in countries approved by the EU Commission or in accordance with a valid legal basis under GDPR Chapter V. If the transfer does not occur to an EU-approved country, it will only take place with the guarantees outlined in GDPR Article 46(2). You may request information about the legal basis for any transfer by contacting us.
Security of Processing All personal data processing is secured with required technical and organizational measures.
We handle information to ensure accuracy, accessibility, and security according to the sensitivity of the data. We also use various security technologies and information security procedures to protect personal data from unauthorized access, use, or disclosure. Risk assessments are conducted for personal data processing.
We have entered into data processing agreements with all suppliers handling personal data, ensuring they meet the same level of security as we do.
Access to personal data is restricted to personnel or third parties processing data on our behalf. These parties are subject to confidentiality obligations.
Procedures are in place for handling security breaches (data breaches). If a breach poses a risk to the data subjects’ privacy, we will report the incident to the Data Protection Authority as soon as possible and no later than 72 hours after discovery. If the breach poses a high risk to affected individuals, they will also be notified.
4. Your Rights When We Process Your Personal Data
Below are your rights regarding the processing of personal data. To exercise your rights, you must contact the data controller; see contact information above.
We will respond to your inquiry as soon as possible, and no later than within one month. If it takes longer than one month, you will be notified.
We may ask you to confirm your identity or provide additional information before allowing you to exercise your rights. This is to ensure that we only grant access to your personal data to you – and not to someone impersonating you.
Information You have the right to receive information about the personal data we process about you. Through this statement, we inform you about our processing of personal data. You may also contact us if you wish to receive further information.
Access You have the right to request access to the personal data that is processed about you. Contact us if you wish to obtain such access.
Correction and Deletion You may also ask us to correct any inaccurate information we have about you or request the deletion of personal data. We will accommodate requests for deletion as far as possible, but we may not be able to do so if we still need the data.
Processing Based on Consent If we process personal data based on your consent, you may withdraw your consent at any time. The easiest way to do this is by using the method provided when you gave your consent or by contacting us.
Right to Restrict or Object to Processing You have the right to restrict processing in certain cases, as outlined in GDPR Article 21:
a) You dispute the accuracy of the personal data – processing is halted for a period allowing us to verify the data’s accuracy.
b) Processing is unlawful, and you oppose deletion of the personal data and instead request restriction of its use.
c) We no longer need the personal data for the purpose of processing, but you need it to establish, exercise, or defend legal claims.
You may also object to processing under GDPR Article 21(1) pending verification of whether our legitimate interests override your privacy rights.
Right to Data Portability For information that you have provided to us and is necessary for fulfilling an agreement, and which is processed automatically (i.e., not manually by us), you may request that your personal data be provided or transferred to another provider in a structured, commonly used, and machine-readable format (data portability).
Automated Processing, Including Profiling No automated processing, including profiling, will be conducted based on your personal data in a way that produces legal effects or significantly affects you. See GDPR Article 22(1) and (4).
5. Complaints If you believe that our processing of personal data does not comply with what is described here or that we otherwise violate data protection laws, you may file a complaint with the Data Protection Authority.
You can find information about your rights and how to contact the Data Protection Authority on their website: www.datatilsynet.no.
6. Changes If there are changes to our services or changes in data protection regulations, this may lead to changes in the information provided here. Updated information will always be readily available on our website.
User agreement
Last Updated: February 25, 2025
Welcome to the VOFFii Dog App – The App for All Dog Lovers
Appn AS owns and operates the VOFFii.no website and the VOFFii app for iOS and Android. Please read this agreement for using VOFFii carefully. By downloading and using VOFFii, you accept these terms. If you do not accept the terms below, do not use the app.
We may change and modify the terms at any time, and we will indicate when the terms were last updated in the date above. By using the app, you automatically agree to these terms.
GENERAL
VOFFii is an app and an online service platform for everyone.
Your profile in VOFFii is visible immediately after registration. You can choose whether your human or dog profile should be hidden/visible in the settings. You can decide whether you want to be public or private in your feed, enable or disable the location filter, and choose whether you want to be visible in our map feature. Your dog profile will automatically be displayed on the dog map unless you actively choose to hide it.
Chat: To connect with others in VOFFii, you must send a friend request. Once accepted, you can chat together.
Feed: Here, you can share both photos and videos. You choose whether to share publicly or privately. You can like and comment on posts.
Explore: Here, you can search for dogs or people using the search filter. To find people near you, you need to enable the location filter.
Friends: This section displays all your friends, and you can invite friends to VOFFii.
Settings (Gear Icon): Here, you can view your profile, select language, toggle visibility on the map/search, enable/disable location services, access information about VOFFii, and delete your account.
Dog Map: You can create walks and activities. You can choose whether to set yourself as a private or public profile. When you create a walk or activity on the map, it is automatically added to the activity calendar. If you are a dog sitter, you will automatically be visible on the dog map. The dog map allows you to see dogs near you, dog sitters, dog-friendly locations, and a detailed map.
VOFFii Benefits: Here, you will find many unique perks available exclusively to VOFFii members.
Tips & Training: Use tips and training videos to create a fun and better everyday life for you and your dog.
Dog Journal: Store all your dog’s information in one place, including puppy papers, vet visits, dental cleanings, and daily routines. You can easily share this information via email with a dog sitter or veterinarian.
VOFFii Play: Play the VOFFii game and share results with others. The top 5 weekly scores will be automatically published.
VOFFii Marketplace: Here, you can list items for sale in categories such as dog supplies, dogs and puppies, services, courses, rehoming, dog personnel, and breeding/foster homes. To contact each other, users must become friends in the app and arrange further discussions via chat. The app is not responsible for any unreliable actors, and all transactions are at the user’s own risk. If misconduct is discovered, users are encouraged to report it to: hei@voffii.no, so that such users can be removed.
When buying and selling animals in the marketplace, the guidelines of the Norwegian Food Safety Authority must be followed. See updated guidelines on their website: www.mattilsynet.no.
Activities: Add your activities/walks to the activity overview. The activity will be visible to everyone in the app unless you actively click the «for everyone» button. If you select this option, only your friends will see your activity. To join an activity, click «Join.» As a participant, you will be visible, and your profile will be accessible from the activity listing. The activity will also be displayed on the Dog Map. VOFFii is not responsible for activity organizers, activity content, or any cancellations.
AI VOFFii: VOFFii includes two AI-based features: Find Dog Breed and VOFFii AI Chat. Use of AI is at your own risk, and APPN AS is not responsible for any errors generated by AI.
Find Dog Breed: Scan a dog, and AI will identify the breed and its characteristics.
VOFFii AI Chat: Ask AI about anything related to your dog or dog care.
GAMIFICATION: Everything you do in the app earns you a score that can unlock benefits. The top 50 scores will be displayed automatically.
LEADERBOARD: Users earn points for various actions in the app, and a top 50 list is displayed. Points are earned by sharing posts, liking posts, posting activities/walks, sending friend requests, reading news, and clicking on ads. Users on the leaderboard will be displayed with their profile picture, and others can click on their profile. If you do not wish to be visible on the leaderboard, contact: hei@voffii.no.
DOG SITTING: In the dog-sitting feature, users can register as a dog sitter or request dog-sitting services. To connect, users must become friends in the app and continue their discussion via chat.
The Working Environment Act sets limits on paid work for children under 13 years old. However, watching a dog for family or friends is not generally considered employment. The age requirement for offering paid dog sitting via the app is 13 years. Parents are responsible if their child is under 18.
The Animal Welfare Act requires that anyone caring for an animal must have sufficient knowledge and competence to provide proper care.
According to Section 3 of the Dog Act, a dog owner temporarily leaving their dog in someone else’s care must ensure that the individual has the necessary competence to act responsibly.
Pet owners are solely responsible for evaluating the suitability of service providers for the services they offer.
Use of the Service
When using VOFFii’s dog-sitting function, you agree to:
Comply with all applicable international, federal, and state laws, including tax laws and regulations, relevant to your activity on the service.
Not provide false information in your profile, impersonate another person or entity, or create multiple or duplicate accounts.
Not use the service to arrange the provision and purchase of services with another user and then complete transactions for those services outside the VOFFii service.
PET OWNER OBLIGATIONS
It is your responsibility to determine whether using the service is suitable for your pet and to select a service provider (dog sitter, dog walker). VOFFii does not guarantee the quality of service providers or their accommodations. VOFFii is not a party to any agreement or transaction between the pet owner and the service provider and, therefore, cannot verify or authenticate claims made by a service provider.
You must ensure that your pets are in good health, vaccinated, and protected against fleas, parasites, and other contagious diseases.
You must provide all relevant information to service providers about your pet.
You must ensure that the service provider receives appropriate contact information to reach you, an alternative contact person who can pick up your pet(s), and your pet’s veterinarian in case of an emergency.
You agree that if you fail to pick up your pet after a booking, the service provider may, at their discretion, place your pet in alternative accommodation, a foster home, an animal shelter, or with other authorities. Additionally, you agree to reimburse the service provider for all costs and expenses associated with such actions.
SERVICE PROVIDER OBLIGATIONS (Dog Sitter)
You acknowledge that, as a service provider, you must comply with local laws and regulations regarding licensing and other requirements. You agree that VOFFii is not responsible if service providers fail to obtain the necessary permits or meet other requirements needed to legally provide pet care.
You agree that you and others residing in your household voluntarily consent to offering pet care services.
You agree to voluntarily provide all necessary information for your service profile, including name, address, and pet care experience, and acknowledge that this information will be published on your service profile.
You agree that VOFFii reserves the right to reject an application to become a service provider if we, at our discretion, determine that the applicant is unsuitable. We are under no obligation to disclose the reason for declining an application.
You must request all relevant information from pet owners regarding their pets.
You agree that all pet care services shall be performed with reasonable skill and care, particularly regarding accommodations, welfare, and disease control.
You agree to keep all pets on a leash in public areas.
You agree to take all necessary precautions to ensure pets have safe travel in public or private transport. You must always comply with local laws for any type of transportation and ensure that pick-up and/or drop-off occurs at the scheduled time agreed upon with the pet owner.
You agree to keep the pet owner continuously updated regarding the pet’s health and to respond promptly to any inquiries from the pet owner during a booking.
Payment
All payments are made via the VOFFii platform.
Prices are listed in NOK and include applicable fees unless otherwise specified.
Payments can be made using the available payment methods in the app.
VOFFii assumes no responsibility for any fees associated with the payment service.
VOFFii will take a fee from the payment to cover platform costs.
We encourage all users of the dog-sitting service to complete the “Safe Dog Sitting” verification in the app. (Coming in Spring 2025)
BOOKING AND PAYMENT OF DOG TRAINING COURSES
By using VOFFii to book and pay for dog training courses, you agree to these terms. VOFFii serves as a platform connecting users with course organizers and assumes no responsibility for the course content or execution.
BOOKING
Courses can be booked directly through the app.
A booking is binding once payment is completed.
A course spot is guaranteed only after confirmed payment.
PAYMENT
All payments are made via the VOFFii platform.
Prices are listed in NOK and include applicable fees unless otherwise specified.
Payments can be made using the available payment methods in the app.
VOFFii assumes no responsibility for any fees associated with the payment service.
VOFFii reserves the right to take a fee from the payment to cover platform costs.
CANCELLATION AND REFUND
Course providers’ policies apply for cancellations and refunds, and must be addressed directly with the course provider.
USER RESPONSIBILITIES
Users must ensure that their dog is healthy, vaccinated, and suitable for participation.
Users are responsible for following all instructions provided by the course organizer.
VOFFii is not responsible for any injuries to the dog or owner occurring during the course.
COURSE ORGANIZER RESPONSIBILITIES
The course organizer must provide all relevant information about the course, including target audience, duration, and participant requirements.
The course organizer is responsible for the quality of the course content.
VOFFii reserves the right to remove course organizers who do not meet the platform’s standards.
DISPUTES AND DISCLAIMER
VOFFii serves solely as a platform and is not responsible for course content or any disputes between users and course organizers.
Any disputes must be resolved directly between the involved parties.
By using VOFFii to book and pay for dog training courses, you confirm that you have read and understood these terms. VOFFii reserves the right to modify these terms at any time.
We encourage all users of the dog-sitting service to complete the “Safe Dog Training” verification in the app. (Coming in Spring 2025)
DATA STORAGE AND COMMUNICATION
The information you provide is securely stored and accessible by Appn AS.
Appn AS may contact you via email, chat, push notifications, or phone as part of service follow-up or related matters.
Appn AS may send marketing communications and newsletters via email, push notifications, and chat from VOFFii and relevant partners. Data collected at registration may be used for targeted marketing. Users can opt out by adjusting their settings in the app or following instructions in the emails.
These terms of use and privacy policy are legally binding agreements between Appn AS and you as a user.
USER ACCOUNT
To use the services, you must register with VOFFii. Your account is automatically created upon registration completion.
You are considered a VOFFii user immediately upon account registration.
There is no binding period, and you may terminate your account at any time. Upon deletion, your user profile will be immediately removed, and you will no longer have access to the service. Your profile remains visible until you choose to delete it.
For assistance, contact: elisabeth@voffii.no.
AVAILABILITY AND PAYMENT
It is free to create a user account and use the services provided by Appn AS unless otherwise stated.
TERMS OF USE
The right to use the service is personal and cannot be transferred to others.
The minimum age requirement to use the service is 13 years. Appn AS is not responsible for any legal invalidity resulting from a user’s lack of legal capacity.
Use of the service requires acceptance of electronic communication through the platform.
Users are responsible for providing accurate information when using the service and in communication with us. Appn AS is not liable for any consequences arising from incorrect or incomplete information.
In VOFFii, users can create profiles for themselves and their dogs, as well as store and post images and text. Users understand that others can view their profile and shared content and are solely responsible for what they post.
Users are responsible for choosing whether to post content on the public or private feed.
APPN AS and the VOFFii brand are not responsible for any information or content shared by members within VOFFii or transmitted via our services. APPN AS is not liable for members’ behavior or any associated risks when interacting with other members.
Publishing images or content of a pornographic, sexual, offensive, or inappropriate nature is prohibited in VOFFii. Members must show respect and proper behavior toward others and the service.
APPN AS reserves the right to deactivate or delete user profiles that violate the membership agreement. While APPN AS is not obligated to monitor or remove content, it reserves the right to do so if necessary to maintain a suitable environment within the platform.
USING VOFFii AS A WORK PLATFORM
When using VOFFii as a work platform, you are required to provide only accurate information to potential customers via the app. Misleading marketing or statements may result in immediate account deletion.
In the VOFFii app, you can report other users if you find content offensive or inappropriate. You can also remove friends and report inappropriate messages in chat.
COURSE PROVIDER RESPONSIBILITIES
Deliver up-to-date and quality-assured courses in dog training and behavior.
Ensure all course content complies with applicable laws, regulations, and industry standards.
Handle customer inquiries related to courses and provide necessary follow-up.
FINANCIAL TERMS
Payments to course providers are made monthly based on completed and paid courses.
The platform retains a commission for each course sold.
The payment system processes payouts to course providers in accordance with the agreed commission model.
INTELLECTUAL PROPERTY RIGHTS
The course provider retains copyright over all uploaded course content.
Neither party may use the other party’s trademark or materials without written permission.
REPORTING ISSUES If any issues arise within the service, they must be reported to Appn AS immediately. In the event of unforeseen errors or technical problems with our service, Appn AS, under the VOFFii brand, will make every effort to resolve them as quickly as possible. Appn AS is not financially liable to its members for such situations unless gross negligence is proven.
PERMISSION TO USE THE SERVICE By registering an account, Appn AS grants you the right to use the service in accordance with the terms of use and Appn AS’s instructions.
Access to the service is to be used solely for its intended purpose and within the limitations set by Appn AS.
Appn AS grants you a non-exclusive, non-transferable license to use the service within its designated purpose. This license may not be transferred or otherwise made available to others. Certain products and services require all parties to have an account.
Appn AS is the sole owner of the service and the software used to provide the service, including all related documentation. The service’s structure, organization, source code, and documentation contain trade secrets.
Users may not commercially exploit the service or its content, including, but not limited to, selling or distributing the service, software, or documentation to third parties.
UPDATING PERSONAL INFORMATION Users must immediately notify Appn AS of any changes to their email address or other personal details by updating their account settings under Settings. Users are solely responsible for any costs or losses resulting from incorrect or outdated contact information.
PRIVACY AND DATA COLLECTION Appn AS may collect identifiable information to fulfill obligations to users and personalize its services. This includes statistics and performance data related to the software. This information is sent to Appn AS and is used in accordance with its Privacy Policy.
Appn AS may send you notifications and messages in compliance with the applicable Privacy Policy.
If a valid legal order from a Norwegian court or other authoritative legal directive is issued, Appn AS will disclose data accordingly. Appn AS will notify users when legally permitted.
CHANGES TO TERMS OF USE AND SERVICE OFFERINGS Appn AS may update the terms of use at its discretion. The following applies:
Changes take effect immediately after being published on the Appn AS / VOFFii website.
The date on the terms of use indicates when they were last updated.
Appn AS will notify users separately if changes are deemed significant.
Appn AS may discontinue or terminate services, in whole or in part, with reasonable notice to users.
COMPLAINTS All complaints and liability-related inquiries must be directed to:
VOFFii
c/o Appn AS
Elisabeth Østby
Phone: 40845994
Furusethgata 5, 2069 Jessheim
Email: hei@voffii.no
This email should also be used if you have accessed the service via a partner’s interface.
For privacy-related matters, refer to our Privacy Policy. You can also find information about your rights and how to contact the Norwegian Data Protection Authority at: www.datatilsynet.no.
GOVERNING LAW AND JURISDICTION These terms of use and all interactions between Appn AS and users are governed by and interpreted under Norwegian law.
Disputes should be resolved amicably. Mediation should be used first.
The parties agree that the Oslo District Court is the appropriate legal venue for disputes. Contact details for the correct legal entity are provided below.
CUSTOMER SERVICE AND CONTACT INFORMATION For service-related inquiries, contact customer service via chat or email at hei@voffii.no.
Appn AS aims to respond to all inquiries within a reasonable timeframe.
Address:
VOFFii
c/o Appn AS
Elisabeth Østby
Phone: 40845994
Furusethgata 5, 2050 Jessheim
Email: hei@voffii.no
